ChaseData Call Center Software Blog

What is an Inbound Call Center?

Posted by Ahmed Macklai on Aug 30, 2017 7:30:00 AM

What is an inbound call center

Inbound call centers are still the mainstay of many operations across a number of industries. Despite what you may have heard about IT and customer service replacing live people with digital tools, inbound call centers are still a force to be reckoned with in sales, customer service, financial services, and other industries in which customers still require a human voice and the personal touch. Writing off an inbound call center as a relic of the 20th century would be as much a mistake as writing off email as a marketing tool. Certainly, a modern call center looks very different from the cubicle farms of 10 years ago. It also functions very differently.

What is an inbound call center for?

An inbound call center can be a number of things, but most of all it’s a place that your customers can go to get what they need. Here are just a few of the uses for an inbound call center:

  • Travel reservations with a concierge touch.
  • On call tech service for your product or service.
  • Reaching a medical professional for telemedicine or questions about insurance services.
  • Customer service for the financial industry, last mile delivery services, and immediate customer needs.
  • Sales – inbound sales calls are considered the hottest and best leads around.

As you can see, inbound call centers have plenty of retail uses. However, call centers can also benefit B2B sectors such as wholesale, freight lines and shipping, and industry specific customer service that can’t be handled with swipe and tap or point-and-click. You can even combine inbound call center functions with SMS, social media outreach, and other interfaces that give your company a bigger presence and your hard-working reps more options for servicing your customer base.

Inbound call centers don’t even have to be centers, when you get right down to it. Working with modern call center software means that your operation can be centralized in one location, spread to multiple locations in other time zones, to other countries, or even reach out to individuals working from their homes. When you modernize a call center, you open yourself up to exploring multiple solutions, instead of pinning everything on just one location and one group of people. Your best options are scalable, cloud-based, and easy to obtain. Likewise, training periods are eased with tutorials and how to use that your staff can access at any time.

What is an inbound call center?

It can be a real moneymaker. If you are thinking of starting a new inbound call center, or simply revamping an operation that doesn’t seem to have as much oomph as it did just a few years ago, ChaseData has your solutions on tap. Call today to find out about a wraparound solution for your staff, supervisors, and management. Get robust tools you need to compete in every industry, and try them out for free. From hospitality to healthcare, from pumping up your sales stats to pumping up your customer service, we have what you need at ChaseData.




Topics: Call Center Software