ChaseData Call Center Software Blog

What Is a Predictive Dialer?

Posted by Ahmed Macklai on Jul 12, 2017 7:30:00 AM

Preparing to activate a call center takes a lot more than just picking a provider buying some equipment and getting everything going. There are some unexpected nuances that owners, managers, and supervisors need to think about. One of the most important decisions is deciding what kind of dialing mode will work best with your operation. Whether you have a mixed-use call center with both inbound and outbound calls or an outbound call center with a separate customer service inbound line, choosing the best dialing mode solution for your business needs is a pretty big deal.

Read More

Topics: Predictive Dialer

Get Up to Speed with ChaseData Collections Dialer Software

Posted by Ahmed Macklai on Nov 16, 2016 7:30:00 AM

 

The collections industry needs effective call center solutions as much as any other, but there are a few special needs that are not addressed by dialing software intended for other industries. Some call centers are running a bunch of different software applications in order to handle all the tasks that their agents need to perform, resulting in dropped information, lack of contact, and a slowing of workflow as agents juggle multiple applications.

Read More

Topics: Call Center Software, Predictive Dialer

Using A Predictive Dialer For Aged Account Receivable Collections

Posted by Ahmed Macklai on Aug 31, 2015 9:08:00 AM

 

Every business that issues billing terms eventually faces the scourge of aged accounts receivable customer debt. Customers with NET 30 Terms often grow their debt through aged receivables into debt aged, NET 45, NET 60 even NET 90 days routinely. Services and good (with all of the corresponding costs) have been supplied to the client however payment is slow in coming. The net result is that your business is financing your client's operations. In effect you have become the bank.

Read More

Topics: Predictive Dialer