ChaseData Call Center Software Blog

How Using Predictive Dialer Software for Accounts Receivable Increases Settled Accounts

Posted by Ahmed Macklai on Dec 9, 2019 7:30:00 AM

Working in debt collection means contacting people who don’t want to be contacted. Whether people are actively avoiding their debts or have simply forgotten them, reminding them that they owe your company or one that you are partnering with money is bound to elicit a reaction. Too often, that reaction is a negative one.

However, that doesn’t mean that debt collection efforts can’t be successful. In this industry, call quantity rules even over quality. This makes predictive dialer software for accounts receivable a natural choice.

Here’s more about why:

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Topics: Call Center Software, Predictive Dialer

How Outbound Calling Software Streamlines Agent Productivity

Posted by Ahmed Macklai on Nov 29, 2019 7:30:00 AM

Productivity is perhaps the most important factor in success when it comes to being a contact center agent. The more calls you can make - correctly - the better suited you are to working in an outbound center. Quick fingers and quick minds make great agents!

However, there are plenty of tools and technology that make being a successful agent easier. One of the key elements of making enough calls in an outbound center is the right outbound calling software. In most of today’s centers, automated dialers are responsible for helping to make things happen.

What kind of automatic dialer could your center make the best use of - and what kind of impact would it have on your agents’ productivity? When you make the right choice of outbound calling software, the answer is a positive impact - one that you might have never seen coming!

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Topics: Call Center Software, Predictive Dialer

Working with Predictive Dialer Software with Analytics

Posted by Ahmed Macklai on Jul 11, 2019 7:30:00 AM

In an outbound calling center, time is money. Every call your agents make is one more potential connection and one more possible sale. Every call that can’t be made because of a lack of time is one more loss to your business. So, how can you maximize what is getting done in your center and minimize lost time and productivity?

Here, we’ll introduce you to some techniques and technology that will help you make calls faster and create connections more effectively - all without making major changes to your work days!

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Topics: Call Center Software, Predictive Dialer

Using Telemarketing Predictive Dialer To Manage Peak Times

Posted by Ahmed Macklai on May 7, 2019 7:30:00 AM

What happens in your contact center when calls are coming in faster than you have the staff to handle? Ideally, this doesn’t ever happen in your call center. But if your facility is like most, you’ve been caught unprepared for peak times and seasons at least a few times before.

To better manage your peak times and keep your customers satisfied and well-served, it’s important to understand when and why these events happen and how to address them. It’s also important to have the tools to do so. Here, we’ll look at both factors in this equation - and how to set your facility up for success.

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Topics: Call Center Management, Predictive Dialer

Progressive Dialer Versus Predictive Dialing: Which Is Your Best Bet?

Posted by Ahmed Macklai on Oct 4, 2018 7:30:00 AM

Outbound calling is a numbers game. The more numbers that your agent style, the more contacts that they will make, the more contacts that they make, the more of your product or service they will sell. However, the goal of outbound calls can be broken down to one simple line of text.

Reach as many qualified buyers as possible.

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Topics: Predictive Dialer

How a Predictive Dialer System Improves Efficiency and Sales

Posted by Ahmed Macklai on Jun 26, 2018 7:30:00 AM

Don’t blame your agents, and don’t blame your managers for low call volume. Instead, take a look at your dialer and be honest. How long have you been using your current system? When was the last time you upgraded? What are your current KPIs (Key Performance Indicators) for agents and for the operation as a whole? It might be time to bring in a front to back call center solution and upgrade to a five-star predictive dialer system.

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Topics: Call Center Software, Predictive Dialer

What Is a Predictive Dialer?

Posted by Ahmed Macklai on Jul 12, 2017 7:30:00 AM

Preparing to activate a call center takes a lot more than just picking a provider buying some equipment and getting everything going. There are some unexpected nuances that owners, managers, and supervisors need to think about. One of the most important decisions is deciding what kind of dialing mode will work best with your operation. Whether you have a mixed-use call center with both inbound and outbound calls or an outbound call center with a separate customer service inbound line, choosing the best dialing mode solution for your business needs is a pretty big deal.

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Topics: Predictive Dialer

Get Up to Speed with ChaseData Collections Dialer Software

Posted by Ahmed Macklai on Nov 16, 2016 7:30:00 AM

 

The collections industry needs effective call center solutions as much as any other, but there are a few special needs that are not addressed by dialing software intended for other industries. Some call centers are running a bunch of different software applications in order to handle all the tasks that their agents need to perform, resulting in dropped information, lack of contact, and a slowing of workflow as agents juggle multiple applications.

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Topics: Call Center Software, Predictive Dialer

Using A Predictive Dialer For Aged Account Receivable Collections

Posted by Ahmed Macklai on Aug 31, 2015 9:08:00 AM

 

Every business that issues billing terms eventually faces the scourge of aged accounts receivable customer debt. Customers with NET 30 Terms often grow their debt through aged receivables into debt aged, NET 45, NET 60 even NET 90 days routinely. Services and good (with all of the corresponding costs) have been supplied to the client however payment is slow in coming. The net result is that your business is financing your client's operations. In effect you have become the bank.

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Topics: Predictive Dialer

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