ChaseData Call Center Software Blog

Outbound Call Compliance and Automated Dialing - Friends or Foes?

Posted by Ahmed Macklai on Feb 12, 2020 7:30:00 AM

For outbound call centers, compliance with government regulations regarding consumer privacy and protection is essential. Noncompliance won’t just get your center into hot water - it can get your business shut down and land you in major legal trouble.

Can you operate an outbound contact center in the post-TCPA era without worrying about this potential problem? Yes - if you and your staff understand outbound call compliance and how to work within the government guidelines. Here, we’ll help you understand your center’s place in the modern marketplace and how to keep from encountering problems related to compliance:

Read More

Topics: Call Center Software, Call Center Management, Predictive Dialer

What to Look for in Your Upgraded Outbound Dialer

Posted by Ahmed Macklai on Jan 16, 2020 7:30:00 AM

When you’re running an outbound call center, your dialer can make all the difference in how smoothly daily operations go. For older or smaller centers, your dialer may be as simple as the hands of your employees. However, larger and more modern centers rely heavily on automatic dialers - and choosing the right one can be difficult.

If you are in the market for an upgraded outbound dialer or simply want to introduce automatic dialing to your facility for the first time, it pays to know what you’re looking for. Here, we’ve compiled a list of some of the most popular qualities contact centers look for in an upgraded outbound dialer. With these in hand, you can make an educated decision about the technology that will drive your business forward into a more successful future!

Read More

Topics: Call Center Software, Predictive Dialer

Why You Should Overhaul Your Outbound Calling Software

Posted by Ahmed Macklai on Dec 23, 2019 7:30:00 AM

How well is your current outbound calling software serving your center? If yours is like most in operation today, you might answer that things are going just fine with your dialer - but is fine really good enough?

If excellence is what you’re after, it might be time to think about overhauling your outbound calling software and switching to a new type of dialer to help you meet your goals. Not sure which type of dialer is best for your center? Read on to learn more about each - and find the one that fits your needs!

Read More

Topics: Call Center Software, Predictive Dialer

Using Predictive Dialer Software for Accounts Receivable

Posted by Ahmed Macklai on Dec 18, 2019 9:22:54 AM

Debt collection can be a difficult industry to work in. The consumers you are required to contact really don’t want to hear from you. Your call can inspire everything from anxiety to anger in those who receive it - and you’re just trying to do your job.

To make things even more stressful, debt collection can also be tedious. Many times, agents are stuck dialing number after number without ceasing, only to deal with disgruntled recipients and disconnections left and right. Wouldn’t it be great if there was a way to streamline the process?

With predictive dialer software for accounts receivable, there is. This technology uses the power of automation to make your agents’ workdays faster and easier - and keep debt collections moving in a positive direction.

Here’s what you need to know about using predictive dialer software for accounts receivable:

Read More

Topics: Predictive Dialer

How Using Predictive Dialer Software for Accounts Receivable Increases Settled Accounts

Posted by Ahmed Macklai on Dec 9, 2019 7:30:00 AM

Working in debt collection means contacting people who don’t want to be contacted. Whether people are actively avoiding their debts or have simply forgotten them, reminding them that they owe your company or one that you are partnering with money is bound to elicit a reaction. Too often, that reaction is a negative one.

However, that doesn’t mean that debt collection efforts can’t be successful. In this industry, call quantity rules even over quality. This makes predictive dialer software for accounts receivable a natural choice.

Here’s more about why:

Read More

Topics: Call Center Software, Predictive Dialer

How Outbound Calling Software Streamlines Agent Productivity

Posted by Ahmed Macklai on Nov 29, 2019 7:30:00 AM

Productivity is perhaps the most important factor in success when it comes to being a contact center agent. The more calls you can make - correctly - the better suited you are to working in an outbound center. Quick fingers and quick minds make great agents!

However, there are plenty of tools and technology that make being a successful agent easier. One of the key elements of making enough calls in an outbound center is the right outbound calling software. In most of today’s centers, automated dialers are responsible for helping to make things happen.

What kind of automatic dialer could your center make the best use of - and what kind of impact would it have on your agents’ productivity? When you make the right choice of outbound calling software, the answer is a positive impact - one that you might have never seen coming!

Read More

Topics: Call Center Software, Predictive Dialer

Working with Predictive Dialer Software with Analytics

Posted by Ahmed Macklai on Jul 11, 2019 7:30:00 AM

In an outbound calling center, time is money. Every call your agents make is one more potential connection and one more possible sale. Every call that can’t be made because of a lack of time is one more loss to your business. So, how can you maximize what is getting done in your center and minimize lost time and productivity?

Here, we’ll introduce you to some techniques and technology that will help you make calls faster and create connections more effectively - all without making major changes to your work days!

Read More

Topics: Call Center Software, Predictive Dialer

Using Telemarketing Predictive Dialer To Manage Peak Times

Posted by Ahmed Macklai on May 7, 2019 7:30:00 AM

What happens in your contact center when calls are coming in faster than you have the staff to handle? Ideally, this doesn’t ever happen in your call center. But if your facility is like most, you’ve been caught unprepared for peak times and seasons at least a few times before.

To better manage your peak times and keep your customers satisfied and well-served, it’s important to understand when and why these events happen and how to address them. It’s also important to have the tools to do so. Here, we’ll look at both factors in this equation - and how to set your facility up for success.

Read More

Topics: Call Center Management, Predictive Dialer

Progressive Dialer Versus Predictive Dialing: Which Is Your Best Bet?

Posted by Ahmed Macklai on Oct 4, 2018 7:30:00 AM

Outbound calling is a numbers game. The more numbers that your agent style, the more contacts that they will make, the more contacts that they make, the more of your product or service they will sell. However, the goal of outbound calls can be broken down to one simple line of text.

Reach as many qualified buyers as possible.

Read More

Topics: Predictive Dialer

How a Predictive Dialer System Improves Efficiency and Sales

Posted by Ahmed Macklai on Jun 26, 2018 7:30:00 AM

Don’t blame your agents, and don’t blame your managers for low call volume. Instead, take a look at your dialer and be honest. How long have you been using your current system? When was the last time you upgraded? What are your current KPIs (Key Performance Indicators) for agents and for the operation as a whole? It might be time to bring in a front to back call center solution and upgrade to a five-star predictive dialer system.

Read More

Topics: Call Center Software, Predictive Dialer