ChaseData Call Center Software Blog

What Really Impacts Your Net Promoter Score?

Posted by Ahmed Macklai on Nov 6, 2019 7:30:00 AM

Most customer service companies understand that the net promoter score - or NPS - is important to growth and improvement. However, far fewer understand how to control their net promoter score. That understanding is just as vital to becoming a successful business, though.

How can you keep it trending positive - and keep the consumers it represents happy with your service? Here, we’ll show you what impacts your NPS and how to create and maintain a positive one - as well as the role of your score in improving your center’s ongoing performance.

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Topics: Call Center Tips

4 Ways Call Center Data Analysis Improves Sales

Posted by Ahmed Macklai on Jul 31, 2018 7:30:00 AM

Analytics can be a very dry affair. They’re comprised of hard numbers and data breakdown, and if you’re not an analytically minded person, then it might seem like a drag. However, despite the dry nature of analytical data, the information can make or break your call center.

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Topics: Call Center Tips, Call Center Management, Call Center Operations

4 Powerful Call Center Insurance Cross Sell Scripts

Posted by Ahmed Macklai on Apr 17, 2018 7:30:00 AM

When it comes to using an insurance cross sell script, call centers should use powerful and effective methods that increase their sales. Cross selling gives companies the opportunity to offer more items in addition to the items they’re already purchasing.

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Topics: Call Center Tips, Call Center Software

How Not to Blow It: Pitfalls of Deploying New Call Center Software

Posted by Ahmed Macklai on Dec 7, 2016 7:30:00 AM


While we almost always enjoy the end results of making changes, seldom to we enjoy the process of making change. Once you are committed to making effective changes to your old call center software, there are several benefits awaiting your company. However, like any other business decisions there are any number of trials, pitfalls and buy-ins required to achieve success.  First and foremost, changing your call center software should be made with transparence and notice to all your stakeholders (ex. Call center managers, supervisors and your best call center agents). Involving them in this process will virtually eliminate disruption, pain and mistrust. Simply said, people are much more receptive to change when they feel that they were a part of the decision-making process.


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Topics: Call Center Tips, Call Center Software

Five Tips That Will Supercharge Your Call Center Agents Training

Posted by Ahmed Macklai on Sep 12, 2016 6:00:00 AM


You have spent years and countless dollars honing and perfecting your training program. Now it is high time you take that training program up to the next level. ChaseData has spent decades developing call center software solutions that perform in real-world call centers. Along the way we’ve also learned a thing or two about innovative training programs from our customers. This article will provide you with our top five tips that consistently produce excellent call center agents. These five tips combined with your company’s proven curriculum will SUPERCHARGE the training of your call center agents.


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Topics: Call Center Tips

MultichanNel Contact Centers: Call Centers Infrastructure Budgets

Posted by Ahmed Macklai on Jun 17, 2016 1:38:00 PM

Research shows that your competitors are spending more on voice than any other call center channel. This begs the question, why? Despite the growing popularity of email and social media, customers simply prefer to pick up the phone and speak with a representative. Even in multichanel contact centers, 68% of all communications are typically voice based.

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Topics: Call Center Tips

ChaseData Call Center Software: Call Centers of Future Past

Posted by Ahmed Macklai on May 22, 2016 2:58:00 PM


The 1990s at ChaseData Corporation were spent replacing old PBX based call center equipment (ex. Northern Telecom Meridian, Lucent Merlin, etc.). In those days, call centers were rapidly growing their outbound call volumes in support of catalog sales, customer service and in some instances focusing solely on outbound sales. Let's not forget also that in those days, leads were routinely managed on printed call sheets & index cards - there were also bells that rang whenever a sale was made by a telemarketer.

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Topics: Call Center Tips, Call Center Software, Call Center Operations

Zappier + ChaseData Call Center Software Happier Together

Posted by Ahmed Macklai on Apr 18, 2016 10:42:00 AM


The call center continues to evolved steadily into the contact center and we contiunue outfitting you with the newest weapons in your arsenal. Meet Zappier - think of it as a hub that connects your call center with every major web platform on the planet today. With Zappier and ChaseData Call Center Software, you now can automate mundane tasks, easily integrate call flows into your web app landscape and much more.

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Topics: Call Center Tips, Call Center Management

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