Most customer service companies understand that the net promoter score - or NPS - is important to growth and improvement. However, far fewer understand how to control their net promoter score. That understanding is just as vital to becoming a successful business, though.
How can you keep it trending positive - and keep the consumers it represents happy with your service? Here, we’ll show you what impacts your NPS and how to create and maintain a positive one - as well as the role of your score in improving your center’s ongoing performance.