ChaseData Call Center Software Blog

Ringless Voicemail Marketing Brings in Sales

Posted by Ahmed Macklai on Aug 9, 2018 7:30:00 AM

It’s a hot topic. Everyone is talking so much about robocalls and that makes it hard to talk about an innovative positive story, ringless voicemail marketing. To be completely fair, scammers have made of apps that harvest telephone numbers from unwary smartphone owners. In turn, these lists are sold to other scammers who are running everything from the “IRS is coming to arrest you” scams, to health insurance scams, Social Security scams, and other ways to separate people from their hard earned money.

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Topics: Call Center Software

Remote Agents on Demand with Home Based Call Center Software

Posted by Ahmed Macklai on Aug 7, 2018 7:30:00 AM

Call center scheduling can be extremely tricky. It’s hard to know when a search is approaching, which times of the year you might be inundated with calls. Idle agents can eat payroll dollars, but at the same time you don’t want to understaff and allow callers to hang in your IVR. Unless your call center software is up to the task, it can be very difficult to add remote agents. If your software is not up to the task of handling calls just as if the agent was sitting in your contact center, it is time to upgrade.

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Topics: Call Center Software, Call Center Management

Using Automated Routing to Deliver an Omnichannel Experience

Posted by Ahmed Macklai on Jul 12, 2018 7:30:00 AM

The world of call center software is rife with buzzwords. Listening past the jargon and looking past the handwaving is an essential skill when it comes to figuring out what your call center needs to be successful. Starting out, a fundamental need is having agents on hand who can handle whatever situations are within their skill set. However, getting the clients to those agents can be a long and torturous process that – if mishandled – leaves a business hemorrhaging client loyalty and client dollars. Keeping customers satisfied has replaced the bottom line in many businesses, and those businesses have found that the bottom line can grow fat even on a slightly smaller cut of the pie.

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Topics: Call Center Software

Analyzing Call Center Analytics to Face Customer Challenges Head On

Posted by Ahmed Macklai on Jul 10, 2018 7:30:00 AM

Why are you still guessing?

When operating a call center, it seems like the blame game is never-ending. The agents are not making or taking enough calls. Enough calls are not coming in. It’s a slow season. The server is overloaded. Old equipment. New agents. Reasons, finger-pointing, and excuses for poor performance do not pay any bills. Moreover, the guessing game and the blame game are both inexcusable when a vast trove of data is right at everyone’s fingertips.

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Topics: Call Center Software

Travel and Hospitality Contact Center Software and the New Travel Culture

Posted by Ahmed Macklai on Jun 28, 2018 7:30:00 AM

A Deloitte & Touche white paper shows the travel industry bookings have reached 1.6 trillion as of the year 2017 with steady growth over the past two decades, recession notwithstanding. 2018 is forecast to be a very busy year, with economic indicators rising. However, the main factors driving travel and hospitality growth are heavy corporate travel demands and on the consumer side a shift from buying things to buying experiences. Coupled with heavy competition among the airlines and cruise ship companies the cost of going places and doing things has never been more within reach. Even hotels are struggling to fulfill travelers desires for a midrange “base camp” that nonetheless has the amenities that travelers need. Millennial and Gen X travelers eschew luxurious properties in favor of those lower-priced rooms that have good Wi-Fi, clean and modern rooms, and easy access to all the trips they want to take.

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Topics: Call Center Software

How a Predictive Dialer System Improves Efficiency and Sales

Posted by Ahmed Macklai on Jun 26, 2018 7:30:00 AM

Don’t blame your agents, and don’t blame your managers for low call volume. Instead, take a look at your dialer and be honest. How long have you been using your current system? When was the last time you upgraded? What are your current KPIs (Key Performance Indicators) for agents and for the operation as a whole? It might be time to bring in a front to back call center solution and upgrade to a five-star predictive dialer system.

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Topics: Call Center Software, Predictive Dialer

Open Source Dialers and Why They are a Bad Idea

Posted by Ahmed Macklai on Jun 21, 2018 7:30:00 AM

Ever heard Linux? You’re probably this well-known operating system. Well, Linux is open source software with its source code made available to the public for editing and modification. The copyright holder maintains the license for the rights to distribute to anyone for any purpose, and open source software has been affectionately termed collaboration software by some.

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Topics: Call Center Software

Take a Test Drive of the New ChaseData Agent Interface

Posted by Ahmed Macklai on Jun 19, 2018 7:30:00 AM

ChaseData is one of best reviewed call-center software suites available, pulling an enviable five out of five stars on both ease-of-use and customer service across a number of industries from outbound telemarketing, to hospitality industry call centers, debt collection, and help desks. Now the company is making things even easier for the boots on the ground – the call center agent. The new agent workstation application with the new ChaseData agent interface is fully onboard as of January 2018. The native Windows app has been developed to make the frontline agent’s job easier and provide the customer with a faster, more complete, and more satisfactory.

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Topics: Call Center Software

7 Ways You and a High Call Volume Call Center Can Handle a Surge in Business

Posted by Ahmed Macklai on Jun 12, 2018 7:30:00 AM

The sound of phones ringing at the office can be music to your ears. When things are going well, it's like the sound of money.

Then there are those times when a high call volume is wholly unexpected. That's when all that ringing turns into your worst nightmare.

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Topics: Call Center Software, Call Center Operations

Why Collections are More Successful with Debt Collection Call Center Software

Posted by Ahmed Macklai on Jun 5, 2018 7:30:00 AM

Would you be surprised to know that some collections call centers are still working with paper files and 3”x5” index cards? In fact, some small collections agencies are still operating with little more than OEM software that came with the desktops – that are still running on Windows 7. They’ve cobbled together apps and workaround that work, but might not work together, resulting in extra steps to make sure everyone is on the same page regarding a collection. The big problem is that none of these approaches specifically address the needs of a modern call-center that needs to reach out repeatedly, often through multiple channels, to contact clients and maintain a file of their interactions, recording calls, and keeping track of transactions. When a call center brings in debt collection call center software, the focus is taken off the agent and correctly retargeted to the client.

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Topics: Call Center Software

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