Every few weeks, it seems there is another major data breach in the news. Journalists love these stories; with so many people trusting major companies with their sensitive information and having so much as stake when this information is compromised, it makes for hot news when these stories break. The average person on the street is less thrilled to hear this news, though.
Safeguarding consumer data security should be a top priority for any company in the modern day. This especially applies to those who handle the most sensitive of information regarding their clients. If this describes your contact center, you may be wondering what you can do to ensure that your company or those that you partner with won’t be part of the next big compromise of consumer data security in the news.