When artificial intelligence - or AI - was first being introduced into the world of customer service, many people wondered how long it would last. Some thought it might be a passing fad, while others were certain it was doomed to be a flash-in-the-pan trend that would quickly fade with many others that have come and come.
However, AI has proven its staying power and its relevance in both the customer service industry and the contact center setting overall. With the next decade fast approaching, industry analysts are beginning to believe that artificial intelligence may never die in the call center.
If you’re wondering why this tool of technology has become so ubiquitous, you’re not alone. Many management members still don’t fully understand the benefits of employing AI in their centers. Until they do, it’s difficult to truly comprehend just how lasting this technology stands to be. Read on to learn more about the staying power of AI - and why you should be part of this perpetual trend!