For contact centers that are in the field of outbound sales, it makes sense to employ an outbound predictive dialer. They make work easier, faster, and more efficient for agents and more profitable for business - a real win-win situation for your company. However, choosing the right software can be tricky.

At ChaseData, we want you to feel confident when you invest in technology for your business. Here, we’ll examine some key ways to know you’re getting the best outbound predictive dialer for your call center’s needs - and where to find it!

It’s easy to say you need to partner with another agency for your call center needs, but how do you choose which one? Here, we’ll help you decide - and give you some guidance on finding the right outsourced provider!

Improving your contact center is a job that never ends. The best facilities are those that never stop improving - but what can be done to increase efficiency and enhance productivity when you’re already training an excellent staff and providing great service? This is when turning to technology may be the best approach for perpetual improvement - and when it might be time to think about introducing automatic call distribution software to the mix at your center.

It seems that every business owner and information technology specialist has their head in the clouds these days, doesn’t it? Well, perhaps not. But if you listen to conversations about where they do most of their computing and file storage, it might sound that way.

This is because, in recent years, there has been a meteoric rise in the use of so-called “cloud” software. This term may sound rather dreamy and intangible, but in reality, it’s simple, practical science. When it comes to cloud-based call center software, it can also be good business sense.

Contact centers are some of the biggest employers in today’s job market. This is because customer service and support - as well as sales and collections positions - are jobs that are always on the rise. While other industries struggle, these continue to grow and expand, requiring more and more employees to fill the positions that staff these contact centers.

Working in customer service today is very different than it was a generation ago. People don’t always want to have long, drawn-out conversations with customer service agents – nor do they have time to. Still, there are merits to providing quality customer service to your consumers on an individual basis. Here, we’ll examine ways to balance today’s automated service techniques and the advantages of live interaction with real representatives.

Are you looking for ways to bring your contact center into the modern day?

Do you feel like your facility looks like it was built two decades ago – and little has changed since then? Do you ever laugh at just how outdated some of your technological solutions are? How about your dialers, your call distribution software, your analytics – are they all up to date? If you answered no to any of these questions, then maybe it is time to think about how optimizing call centers for today’s technology might improve the way you do business.

There is more to optimizing a call center for today’s technology than simply adopting new methods of doing common tasks. Here, we outline some of the best ways for optimizing call centers for modern approaches and technology without compromising on the customer service principles that have made them successful in the first place.

Enhanced Speech to Text Technology

Speech is the cornerstone of the contact center as we know it. Call centers make their business out of listening to their customers speak and responding accordingly, so it only makes sense that some of today’s biggest developments and most important advancements in the world of contact center technology would involve speech.

Call center speech recognition is changing the way contact centers interact with consumers, the way data is analyzed – even the way companies understand their customers. Here, we examine how this technology is evolving – and how it has become a driving force for the evolution of interactions between consumers and customer service agencies around the world.

Minimizing Information Repetition with Smarter Technology

When you’re running a small business that finds itself in need of a contact center to field consumer calls, you may run into issues with scaling the solutions available through many companies to fit your needs. There simply aren’t as many call center solutions for small business as there are for larger ones, especially given that the contact center was originally born of necessity for calls coming into large businesses or being deployed by equally large companies.

If you need a call center solution that fits the size of your business but you're not sure where to start, read on. We’ll show you how to find what you need now and what it means to scale it to your changing requirements as your company grows moving forward!

Are you looking to overhaul your call center in 2019? Perhaps you’re just getting started in the industry, or you’re looking to start a second, third, or further number of centers to add onto an already-profitable venture – but you want to know which strategies you can use to ensure the biggest possible gains from that investment.

Here are a few ways that experts in the industry recommend to maximize the return on both your investment of time and the financial investment in your facility and to create the successful contact center you’re hoping for. (Hint: it starts from the ground up!)