As the COVID-19 pandemic has spread across the globe, companies from numerous industries have taken on new responsibilities. Much in the way that many companies put their resources and workforce toward new causes during major wars in the past, today’s efforts by everything from car companies to clothing manufacturers to meet worldwide virus-fighting needs are geared toward the common good.
If you are managing a call center or business process outsourcing operation, you can be part of this effort as well. Of course, you won’t be asked to manufacturer face masks or ventilators, but there is still something very important that your company may be able to do to slow the spread of the novel coronavirus. You may be asked to participate in telephone contact tracing, a very important measure being taken toward public health.