It seems that every company has been hyper-focused in the last few years on the millennial customer. From creating the kind of experiences that bring these consumers into stores to giving them the products and services they are truly looking for, businesses are always looking for ways to change their formulas to cater to this massive consumer demographic.
How can your call center do the same? Is it really all that important to work toward satisfying the millennial customer in your call center operations, or is this group just too picky to please? Here, we’ll examine the importance of this consumer group and their place in your customer satisfaction ratings – and the grand scheme of your business’s success!