Are your employees happy?
That’s an issue that may be a low priority, but in today’s work atmosphere, it’s an issue that should be first and foremost on a manager’s mind. The reason? A happy call center employee is a hard-working and productive employee – and is someone who is more likely to stick around for years to come.
It’s important to track results and monitor your performance to make sure your organization retains a competitive edge over the rest of the players in the market. However, worrying too much about your bottom line can mean neglecting your employees.