ChaseData Call Center Software Blog

Call Center Games - Examples of Gamification in Business

Posted by Ahmed Macklai on Dec 27, 2019 7:30:00 AM

Wouldn’t it be great if you could get paid to play games?

While most of us will never know the life of a professional athlete, professional gamer, or other career game-player, there are many ways to bring the thrill of frivolity and fun into the workplace. The gamification of the work setting is a popular trend in many businesses, these days; it has been shown to make employees happier, more loyal to their jobs, and even more productive.

Here, we will provide you with some useful examples of gamification in business, so you can turn your agents’ hard work into a game - one that they will enjoy playing, and which will positively transform your most critical metrics.

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Topics: Call Center Operations

Big Benefits to Running a Multichannel Call Center

Posted by Ahmed Macklai on Dec 26, 2019 7:30:00 AM

These days, phone calls are no longer our primary method of communication. With that in mind, it only makes sense that they aren’t the only way contact centers do business, either.

The multichannel call center is the most common approach to customer service in the modern day. However, many owners and operators are still struggling to realize the full potential of a multichannel approach.

Are you and your team using every platform available to you and making the most connections with consumers or clients possible? If you’re not sure of your answer, it may be time to consider a renewed focus on the multichannel call center approach. Here’s what you need to know to get you started:

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Topics: Call Center Management, Call Center Operations

What is Outbound Call Compliance?

Posted by Ahmed Macklai on Dec 19, 2019 7:30:00 AM

If you work in an outbound contact center, you have undoubtedly encountered the need for outbound call compliance. What does this mean? In short, it is compliance with the Telephone Consumer Protection Act of 1991. However, there is a lot more that those who work in sales, collections, and marketing need to know about compliance with this law.

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Topics: Call Center Operations

The Big Benefits of Becoming an Automated Call Center

Posted by Ahmed Macklai on Dec 17, 2019 7:30:00 AM

What does the contact center of the future look like? In the minds of many people, it is a fully automated call center - with fully-featured technology that makes long, awkward phone conversations and uncomfortable exchanges a thing of the past.

Here are just a few of the reasons to convert your facility to an automated call center - and how it will improve the way your business functions on nearly every level:

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Topics: Call Center Management, Call Center Operations

The Benefits of Increasing Your Call Center’s Diversity

Posted by Ahmed Macklai on Dec 16, 2019 7:30:00 AM

Diversifying the workforce - and therefore the workplace - is a common goal for businesses today. So many talented candidates that were once overlooked because of what made them different are finding their voice and their place in the modern workplace and making it a better place to be.

Your contact center should be no exception. If your center isn’t already comprised of a diverse group of skilled individuals, it’s time to branch out in your hiring approaches and make that a priority. Already feel that your staff is diverse? Check out this list of benefits of call center diversity and see if you’re enjoying all of them. If not, it may be time to rethink your hiring strategy and improve the way you do business as a result!

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Topics: Call Center Management, Call Center Operations

Stay Out of Hot Water with Proper Outbound Call Compliance

Posted by Ahmed Macklai on Dec 13, 2019 7:30:00 AM

In the modern day, most people have heard of the National Do Not Call Registry. This is a list that is kept on a national level of people across the United States who have asked that they not be contacted for telemarketing purposes.

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Topics: Call Center Operations

Planning Ahead - How to Prepare for Launching a Call Center

Posted by Ahmed Macklai on Dec 11, 2019 7:30:00 AM

Launching a call center isn’t something that has to be reserved for those with years of experience in the industry. While experience can certainly help you prepare for the launch of your new business, there are plenty of people who set up small contact center operations from their own home or a rented space with great success. Here, we’ll show you what it takes to prepare for launching a call center - and doing it right from the very beginning!

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Topics: Call Center Operations

Myth-Busting Industry Ideas About Local Presence Dialers

Posted by Ahmed Macklai on Dec 10, 2019 7:30:00 AM

How many times have you seen a number pop up on your home phone or cellphone’s caller ID and seen that it was a long-distance number and decided not to answer it? If you’re like most people, you probably think, “I don’t know anyone from that area code,” and then disregard the call entirely. The call goes unanswered and you move on with your day.

Now, let’s turn the narrative around. What happens when the number that appears has a local area code? Does this change the story at all for you? Again, if you’re like most people, it makes a marked difference.

For most people, seeing a local area code associated with an unfamiliar phone number makes it more likely that they will pick up. If you work in a contact center or otherwise make calls for a living, you may wish that you had a way to call from different area codes so that you could always be “local” to the people you were trying to reach. That might increase the chances that they would actually answer, after all - but how could you possibly call from all over the country without hopping on a plane and making calls midair?

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Topics: Call Center Software, Call Center Operations

Fix Call Center Customer Satisfaction

Posted by Ahmed Macklai on Dec 6, 2019 7:30:00 AM

When it comes to call center customer satisfaction, there are many ways to improve your company’s approach. However, there are perhaps just as many - or perhaps even more - ways to sabotage your own success.

Here, we’ll show you some of the things your contact center might be doing to let your customers down - and how you can fix them.

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Topics: Call Center Operations

How to Humanize Your Automated Call Center

Posted by Ahmed Macklai on Dec 5, 2019 7:30:00 AM

When it comes to customer service, a personalized touch is something that consumers appreciate. However, an automated call center may struggle to provide this. Technology may seem counter-intuitive to human interaction and experiences, but it doesn’t have to be.

How can you provide a believably human and personalized experience for your consumers when they call your automated call center? Here are some tips for making customer service more authentic and humanizing your center regardless of technology:

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Topics: Call Center Operations

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