In years past, the overwhelming majority of call center employees hailed from large cities. It only made sense; these large employers needed plenty of employees who could quickly and easily make it to their center for work every day. It was almost a necessity for these employees to live in major metropolitan areas to work for these companies.
Times have changed. This is especially apparent since the onset of the COVID-19 pandemic in late 2019 and early 2020. With the very idea of the workplace changing rapidly, it is clear that life for call center employees and managers will change along with it.