With open enrollment on the horizon, business is soon to be booming for healthcare call centers. Whether it’s questions about coverage or concerns about care, these healthcare call centers are always very busy in the year’s final months - and always highly concerned about protecting the privacy of their callers.
Unlike the average call center - where consumer data security is already of critical importance - healthcare call centers have additional concerns to address. The type of information that they handle is incredibly sensitive; consumers call with their most private details and have to hand them over to representatives they don’t know. To foster trust and help set your callers’ minds at ease this fall, it’s important to put a premium on consumer privacy - and here are a few ways to do exactly that: