“Going green” is something more and more businesses are prioritizing in the modern day. With the climate crisis on the forefront of the public’s minds, it only makes sense that so many companies hoping to stay in that public’s favor are doing their part to help get emissions and pollution output to a minimum.
Fast food companies, for example, are pitching in by eliminating packaging on products where possible, trying to endear themselves to millennial and Gen Z consumers who are concerned about the overuse of single-use plastics. These measures are working; companies who were in on the green trends saw significantly positive user feedback in the last two years.
But can your call center be one of those businesses? Is there a way to have a financially stable green call center? Here is what you need to know about making your contact center more eco-friendly without losing profitability and productivity: