The middle of summer can seem slow no matter what industry you’re a part of. After the initial push of the independence Day holiday in the United States, summer slowly smolders for weeks on end until school starts again for children and people begin thinking ahead to the busy days of autumn and winter ahead. But what does that mid-year lull have to do with your work in the customer service industry?
If your facility is like most, your call center strategies may noticeably slow down during this time each year. To prevent the summer slump and refresh your business’s productivity and profitability, consider these approaches to refreshing your call center strategies: