ChaseData Call Center Software Blog

Effective Debt Collection Techniques For Debt Collectors

Posted by Ahmed Macklai on Jun 25, 2019 7:30:00 AM

Few people envy the job of a debt collector. After all, who really wants to contact people to tell them they owe money or they might face penalties? It’s easy to become jaded and unpleasant when you’re dealing with this type of work - and the people who receive these calls.

Here, we’ll share some of the most effective debt collection techniques to help you become a more efficient collection agent - and to maintain your most pleasant demeanor while doing it. After all, there’s no need to lose your cool just because you work in collections. Here’s proof:

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Topics: Call Center Management

Your Guide to Picking the Best Outbound Predictive Dialer

Posted by Ahmed Macklai on Jun 20, 2019 7:30:00 AM

For contact centers that are in the field of outbound sales, it makes sense to employ an outbound predictive dialer. They make work easier, faster, and more efficient for agents and more profitable for business - a real win-win situation for your company. However, choosing the right software can be tricky.

At ChaseData, we want you to feel confident when you invest in technology for your business. Here, we’ll examine some key ways to know you’re getting the best outbound predictive dialer for your call center’s needs - and where to find it!

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Topics: Call Center Software, Call Center Management

Why Use a Warm Transfer in a Call Center?

Posted by Ahmed Macklai on Jun 18, 2019 7:30:00 AM

The feeling of being passed from one call center agent to the next is one that has led many consumers to dread calling a contact center in the first place. Feeling like it takes forever to reach someone or that your time isn’t valued can make it an altogether unpleasant experience. What’s more, it doesn’t give a caller much confidence in the qualifications of a facility when you have to repeat the same information to every person you are repeatedly transferred to.

These are several of the most important reasons that so many centers today heavily rely on warm transfers. Read on to learn more about what this technique entails - and how to warm up your own transfer techniques.

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Topics: Call Center Management, Call Center Operations

Uses of Automatic Call Distribution Software in Call Centers

Posted by Ahmed Macklai on Jun 11, 2019 7:30:00 AM

Improving your contact center is a job that never ends. The best facilities are those that never stop improving - but what can be done to increase efficiency and enhance productivity when you’re already training an excellent staff and providing great service? This is when turning to technology may be the best approach for perpetual improvement - and when it might be time to think about introducing automatic call distribution software to the mix at your center.

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Topics: Call Center Software, Call Center Management, Call Center Operations

How Ringless Voicemail Can Boost Your Outbound Sales

Posted by Ahmed Macklai on Jun 4, 2019 7:30:00 AM

When discussing strategies for increasing outbound contact center sales, most modern facilities focus heavily on person-centered approaches. These techniques take the automation out of the equation - or at least appear to, from the perspective of the customer. However, there are ways to provide customer service and a perfect product pitch that will still give consumers that personalized, custom-tailored service feeling while offering your business the ability to make connections with more customers and see a great ROI.

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Topics: Call Center Management, Call Center Operations

Setting Up Your Call Center Environment for Success

Posted by Ahmed Macklai on May 30, 2019 7:30:00 AM

Creating a better, more successful contact center is a common goal for those in the industry. However, working toward that goal can create some confusion, since there is no definitive guide to setting up your center for success.

While there are many schools of thought when it comes to how to make your center and staff more successful, one of the most well-documented and proven is to begin with improving the environment and morale in your center. Once you have a positive, uplifting environment that your employees are happy to be part of, you’re much more likely to breed success as a result.

Want to know how to start building a successful center of your own? Read on to learn more about fostering a friendly work environment in your contact center - and how it makes for almost certain success!

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Topics: Call Center Management, Call Center Operations

What is a Micro Call Center Business?

Posted by Ahmed Macklai on May 28, 2019 7:30:00 AM

When you think about call centers, you probably don’t think of small businesses. In fact, most people think of contact centers as the antithesis of small business in today’s world. However, there is at least one scenario in which small business and contact center work intersects - and it’s one that is growing in popularity in the corporate world and gaining favor with those who love the idea of owning their own company and having more financial freedom.

That scenario is the micro call center, a balance of individual enterprise and big business that makes sense for modern professionals.

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Topics: Call Center Management, Call Center Operations

Common Call Center Problems in 2019

Posted by Ahmed Macklai on May 23, 2019 7:30:00 AM

For those who have worked in the contact center industry for any length of time, you undoubtedly know that there are some problems that are almost universal to all call centers. These problems are so common that they are often used as the basis of training for new contact center agents. Still, many of these issues continue to cause problems in centers around the world even in 2019.

What are the most common call center problems and how can they be addressed? At ChaseData, we believe the solution begins with understanding the issues faced by many of our clients. Read on to learn more about how we’re helping to put an end to many of today’s most common call center problems.

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Topics: Call Center Management

How to Deal with Call Center Stress

Posted by Ahmed Macklai on May 21, 2019 7:30:00 AM

It’s no secret that working in a contact center can be a very stressful job. From difficult consumers to heavy workloads, stress is one of the top reasons for employee burnout and eventual turnover in the call center industry.

How can you reduce call center stress in your facility? Here, we’ll share a few ways to minimize the impact of stress on your center’s employees and maximize productivity - as well as a few high-tech tips and tricks to make it even easier!

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Topics: Call Center Management

Warming Up - What is a Warm Transfer in a Call Center?

Posted by Ahmed Macklai on May 16, 2019 7:30:00 AM

Calling a contact center can be a source of stress or even disdain for many people. When polled, many people respond that they don’t just dislike contact centers - they genuinely hate having to interact with them. If you don’t want your facility to be among those that they feel this way about, it might be time to consider warming up your call transfer procedure.

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Topics: Call Center Management

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