If you are in the contact center industry, you’ve undoubtedly heard of business process outsourcing. In fact, you may have even heard your own line of work referred to this way. However, there are marked differences between the two. Understanding those differences and how the two are related and play into one another can help those who are interested in being part of the customer service or business process outsourcing fields thrive well into the future.
Let’s examine business process outsourcing and the projections for this industry in the coming years. You may find that your place in this industry is not what you expected!