If your business or organization is in the midst of a global pandemic like COVID-19, most of your call center employees will likely be working from home as result of government quarantining and other attempts at flatten the rate of infection curve.
Some states are issuing emergency orders, asking all schools and other facilities including call centers to shut down indefinitely. As the number of coronavirus cases continues to grow exponentially, many businesses and organizations are taking the critical step of setting up call center staff to work at home. If you have not prepared plans for operating your call center remotely, it is essential to set one up now during the COVID-19 outbreak.
How to quickly setup a remote call center using ChaseData software
Chose ChaseData call center software. Now is the perfect time to start using ChaseData’s CCaaS. Most setups are completed in hours insuring that your agents, trainers, supervisors, coaches, closers, call center QA and managers can immediately begin work from home with minimal training. With virtually no downtime, your call center continues handling calls (inbound and outbound), providing IVR and on-hold messages and can even begin using exclusive ChaseData technologies like our automated AI natural speech synthesis feature to deliver highly personalized voicemail drops.
- Step One: If you do not currently use ChaseData’s CCaaS software then reach out to one of our solutions specialists today by clicking here. Our team will gather your requirements and quickly formulate an onboarding plan with your call center IT and other staff members.
If you are already a ChaseData client we have good news, you can simply provide your remote workers with download links to the required software. They can start using the same software that they use every day right now. Skip to “Step 3”.
- Step Two: Get up and running fast. If you are not yet a client, we will rapidly set up all of your “must have” operational requirements (ex. Must have integrations, account access credentials, installation of software, porting telephone numbers, assignment of new telephone numbers, etc.) will be handled by our experienced onboarding team.
- Step Three: Continue call center operations from home with no loss of productivity.
Protecting your business by setting up employees to work at home could not be any easier. ChaseData’s 21 years of experience are at your disposal during this time of emergency and beyond. Please let us help you succeed during these difficult times.
Schedule a call with a ChaseData specialist to discuss how your business or organization can power remote call centers during the coronavirus or COVID-19 outbreak.