Call latency is something that any call center that uses digital VoIP solutions for voice communications likely experiences. Why is that such a big deal? Because the vast majority of contact centers are using VoIP to communication with consumers and clients!
So, how big of a problem is call latency? How much do you really stand to lose when latency becomes an issue in your center? Check out this information about how latency could be costing your company big - and how you can offset and eliminate those costs.