The Most Important Reporting KPI’s for Outsourced Call Centers in 2018

When you’re looking at your KPI (Key Performance Indicators) you might see a list of indicators that you believe to be higher or lower in importance. KPI data should never be taken and ranked as this indicator being more important than that indicator.

In this free eBook, we look at the KPIs that will give you an accurate picture of what your outsourced call center is doing.

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