ChaseData Call Center Software Blog

How to Deal with Call Center Stress

Posted by Ahmed Macklai on May 21, 2019 7:30:00 AM

call center stress

It’s no secret that working in a contact center can be a very stressful job. From difficult consumers to heavy workloads, stress is one of the top reasons for employee burnout and eventual turnover in the call center industry.

How can you reduce call center stress in your facility? Here, we’ll share a few ways to minimize the impact of stress on your center’s employees and maximize productivity - as well as a few high-tech tips and tricks to make it even easier!

Identify What Causes Call Center Stress

Before you can begin reducing your stress, you have to identify what causes it. 

Call center stress can result from a number of triggers. Just a few of these include:

  • Heavy workloads, especially during peak times
  • Consistent employee turnover
  • Unrealistic expectations from management
  • Disorganization in the workspace
  • Overwork and eventual burnout
  • Untreated or under-treated mental health conditions
  • Lack of support from management for employees

Many times, employees lack healthy coping mechanisms or responses for these stresses, leading to even more stress - and eventual disaster.

Establish Boundaries Between Work and Home

For many people, bringing the stresses of work home with them can cause ongoing suffering. Likewise, thinking about problems at home while on the clock at work can make the workday more stressful. The solution to both of these issues is to establish healthy boundaries between life at home and work.

If work has been stressing you out, do your best to leave those worries at the office. Don’t take work-related calls at home, don’t take work home to complete, and don’t research or work on projects on unpaid, personal time. Make sure to establish this expectation with your management. They should never ask you to put in time that they aren’t paying you for.

When you’re experiencing personal or family issues, it may be difficult to focus on your work. Speak to a select few members of management that you can confide in and let them know what is going on while assuring them that you will do your best to leave your personal problems at home. With a sympathetic person or two on your side in the workplace, you may find that you have the support you need to better focus at the office.

If you continue to experience difficulties separating home and work because of lingering troubles with one or both, consider seeking professional counseling. Remember, these are two important components of your life. There’s nothing wrong with seeking help with balancing the two of them.

Don’t Forgo the Breaks You Have Available

In an effort to be productive, many contact center employees opt to shorten or even skip their lunch breaks or the short breaks they are entitled to throughout their workday. This is a mistake. These breaks offer more than just time off the clock. They are an important part of the day themselves, as they offer relief from the engagement of the regular day and allow employees to refresh and relax so that they can return to work more focused.

call center stress

Don’t Try to Replace Rest with Caffeine, Etc.

Another mistake many hardworking professionals make is trying to replace sufficient rest with caffeine, energy drinks, and other substances. The problem is, while these substances may relieve the symptoms of exhaustion temporarily, they cannot sustain your body long-term. They can also cause a “crash”, after their effects wear off, leaving users feeling worse afterward - and can become addictive after only a few uses.

Instead, Get Sufficient Sleep

Want to have great days at and reduce call center stress? One of the best ways to do so is to focus on getting plenty of rest when you’re not on the clock. This goes hand-in-hand with setting up healthy boundaries; if you can’t leave your work woes at work, you won’t be able to turn off your brain and get rest in the evening. Once you’re able to separate your life at home from your life at work, you’ll be better able to focus on caring for yourself in your own time and prioritizing quality sleep.

Design a Happy Workspace

Nothing is more depressing and stress-inducing than a messy, unattractive workspace. In fact, one of the number one causes of call center stress is being surrounded by a too-small, unappealing and uncomfortable office space.

Start addressing this by getting organized. Most office supply stores offer affordable solutions for organizing your desk supplies, but you can also design your own. Likewise, those who are crafty can create personalized and functional items to keep track of everything from stationary to documents in their space. Just be sure to check company policy and ensure that whatever you bring to work is allowed there.

Next, personalize your space even further. Are you allowed to have photos? Change your computer desktop screen? Decorate your desk or cubicle walls? Whatever leeway you have to personalize your space, use it to make it your own. Your mood - and your productivity - will thank you!

Use Technology to Simplify Your Day

Some of the work that contact center employees do every day can get very tedious. This adds to call center stress and makes the work day drag.

Want to reduce that feeling? Use today’s best call center technology - such as automation software and more - to make everything from dialing to call distribution faster and easier. It will speed up and simplify your day and reduce stress in ways you never thought possible.

For all of the tools and technology you need to make dealing with call center stress easier, contact the industry experts at ChaseData. We have the resources you need to keep your facility productive and stress-free - or as close to it as possible! Contact ChaseData today to learn more!


Topics: Call Center Management