ChaseData Call Center Software Blog

Best Outbound Telemarketing Software

Posted by Ahmed Macklai on Mar 14, 2018 7:30:00 AM

Outbound Telemarketing Software

Essentially, the main function of outbound telemarketing software is to streamline the call handling process for your business. If you’re operating a telemarketing business, trying to do so without the latest innovations can hold back any opportunity for growth.

Best Outbound Telemarketing Software

By integrating your call center with the best outbound telemarketing software, you’re laying the groundwork for higher efficiency, productivity, and return on investment (ROI). Below, you’ll find several outbound telecalling features that can help take your call center to the next level.

Predictive Dialing

Predictive dialing is an outbound calling dialer that calls numbers on a list. It does this automatically, allowing agents to efficiently screen for voicemail, no-answers, busy signals, and non-operating phone numbers. The ability of the predictive dialer to determine when a live agent is available for the next call sets it apart from the other dialers.

It increases productivity by dialing multiple numbers at a time and maximizing the number of gained leads from cold calling. With cloud-based services, predictive dialing software can be ready for use within hours.

Progressive Dialing

Progressive dialing also minimizes the unproductive times between each call by automatically dialing a phone number once an agent is available. It aids the agent and provides the information of the customer, giving the agent time to review the details prior to the call being placed.

One key difference between predictive and progressive dialing is the progressive dialer only makes calls when an agent can pick up to speak with a customer. Productivity is not nearly as high because the dialer makes fewer calls. However, it is better for nurturing relationships between your agents and potential customers.

Agentless Dialing

Agentless dialing can benefit small businesses to large corporations. Whether you’re trying to deliver a simple pre-recorded notification for customers, trying to generate inbound traffic, or taking a survey, the agentless dialing feature allows you to do so without hindering productivity levels.

Another excellent way this feature helps is if you deploy a self-help interactive voice response (IVR) menu. It gives your customers the power to handle their accounts without the need to connect with an agent. It gives your agents more time to focus on other important activities.

Preview Dialing

When a telemarketing agent needs to review pertinent details prior to making the next call, preview dialing provides them everything they need. It gives them the flexibility of either making the call or skipping it based on the specified information.

The details provide critical insight and make it ideal for complex telemarketing calls where previous contact may or may not have been made. It leads to lower call abandonment and higher opportunities for success. It can also be used in addition to some progressive dialing platforms for callbacks, not allowing the call to be placed until an agent reviews the details of the earlier call.

Outbound Telemarketing Software

When the key focus of your company is centered on telemarketing, the last thing you want is for your agents to waste time using antiquated telemarketing dialing methods. ChaseData Corp offers revolutionary, cloud-based outbound telemarketing software for businesses of all sizes. Contact us today for a free consultation.



Topics: Call Center Software