Are you thinking of taking your operation from a single-site success to multi-site contact center this year?
It’s a move that makes sense for many companies. After all, with calls coming in from across the country or even around the globe, it only seems logical to have several centers to handle the traffic, so your flagship contact center doesn’t become overwhelmed. But there are challenges that branching out into a multi-site operation brings along with it.
Here, we will examine those challenges and how to excel in the face of them, so your company can enjoy success no matter how many facilities you choose to operate out of!