For those who have worked in the contact center industry for any length of time, you undoubtedly know that there are some problems that are almost universal to all call centers. These problems are so common that they are often used as the basis of training for new contact center agents. Still, many of these issues continue to cause problems in centers around the world even in 2019.
What are the most common call center problems and how can they be addressed? At ChaseData, we believe the solution begins with understanding the issues faced by many of our clients. Read on to learn more about how we’re helping to put an end to many of today’s most common call center problems.