What do your top executives see when they bring up their dashboard in your facility? If they’re like the heads of many contact centers, the answer might be disappointing. Too many companies suffer from too much data and an ineffective executive dashboard to present it in.
Don’t let your facility be among them. Check out this list of key metrics to include in your executive dashboard, along with some important hints on how to do so. Remember - your dashboard is only as effective as it is user-friendly, so style can make just as big a difference as the information it is used to present!