Contact centers aren’t all the massive facilities we picture when we envision modern customer service. Many call centers are still relatively small operations, which means that the one-size-fits-all attitudes of software manufacturers won’t suit their needs as well as those of larger facilities. Unfortunately, this leaves many smaller facilities feeling like today’s best tools and technology – such as call center automation – are beyond their budget and needs.
What can be done to adapt modern call center technology to the needs of smaller operations or scale it to suit that of growing businesses? Read on to find out how adaptive technology is making the difference.