ChaseData Call Center Software Blog

How to Know – and What to Do – if Your Call Center Dialer is Failing You

Posted by Ahmed Macklai on Dec 11, 2018 7:30:00 AM

Owning and operating a call center, you undoubtedly know how important a good dialer is to your daily operations. However, many companies that rely heavily on their dialer end up suffering for it, because not every call center dialer is created equally. A dialer without the capabilities you need – or which malfunctions, even on occasion – can cost you dearly.

Here’s how to know how well your call center dialer is working for you and what to do if it’s failing you:

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Topics: Call Center Software

How to Get the Most Out of Your Call Center Scheduling

Posted by Ahmed Macklai on Nov 28, 2018 7:30:00 AM

For most business owners and operators, scheduling is a priority. Ensuring that their workforce is available when they’re needed and that customers are being served is just part of creating a positive work environment and establishing good customer service. In the field of call center operations, though, scheduling is one of the most critical elements of business success. How you schedule your workforce can mean the difference between a booming call center and one that falls well behind the competition.

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Topics: Call Center Management, Call Center Software

What Call Centers Need to Know About Reducing Call Abandonment

Posted by Ahmed Macklai on Nov 21, 2018 7:30:00 AM

Few things are worse for business when you’re running a call center than call abandonment. An abandoned call is any type of voice communication in which the caller hangs up or disconnects before conversation actually takes place. Due to the nature of call center operations, inbound calls are always more likely to be dropped due to customer impatience and a variety of other factors.

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Topics: Call Center Software

Data Lockdown for Your Call Center

Posted by Ahmed Macklai on Nov 14, 2018 7:30:00 AM

Information security is the subject on the mind of everyone involved in even the simplest online transactions. Data breach after data breach hits the news headlines and consumer confidence in the information security infrastructure suffers. These increasing incidents of data security failures are not only hurting consumer confidence, they are also starting to impact corporate reputations and bottom lines. It is paramount that all managers take a closer look at data security – even in places companies might never look for a data breach. ChaseData has instituted a significant proactive security enhancement to out five-star call center platform software.

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Topics: Call Center Software

On-Premise vs. Cloud-Based Call Center Software – Which is Right for You?

Posted by Ahmed Macklai on Oct 31, 2018 7:30:00 AM

Whether you’re just getting started with setting up your call center or looking at making an upgrade to your software systems, you may be wondering what the differences between on-site and cloud-based software is – and which is best for your operation. Here’s what you need to know about the advantages of cloud-based call center software, as well as how and why to put it to work for your business.

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Topics: Call Center Software

The Call Center Solution for the Small Micro and Nano Business

Posted by Ahmed Macklai on Oct 2, 2018 7:30:00 AM

Call center software providers are often looking for large clients with very complex needs that translate into higher fees. However, the hallmark of a great call center solution is that size does not matter. Finding a solution for a five-person call-center is a lot harder than most people would have you believe. Conventional wisdom holds that small businesses are composed of companies that employ 250 people or less. This means that a business with just five people in the call center would be a micro-business or nano-business. Ordinarily, the only option for call center automation available to these owners of these businesses are low-end, open source solutions. ChaseData set out to provide powerful call center solution for businesses of all sizes.

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Topics: Call Center Software

What Is Automatic Call Distribution (ACD)?

Posted by Ahmed Macklai on Sep 27, 2018 7:30:00 AM

How do agents get incoming calls? Once upon a time, incoming calls were simply routed to the first available open extension. The agent answering that line had to deal with whatever was on the other end. To accurately directed call required a live receptionist transferring the call to the appropriate agent, or different numbers for different functions within the organization. For instance, there would be one telephone number to reach the billing department, another to reach customer service, and so on through all the departments within the organization. This was not so much a phone tree as a phone jungle. With the advent of touchtone, an elementary IVR was born that allowed the customer to self-direct to the appropriate department – but still fell short in cases where the issue could not be resolved with one interaction.

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Topics: Call Center Operations, Call Center Software

What to Look for in Call Center Software Features

Posted by Ahmed Macklai on Sep 6, 2018 7:30:00 AM

Looking for new call center software? What features should you be searching for – and does your provider have them? Here, we look at some of today’s most in-demand call center software features, all of which can be found right here at Chase Data Solutions.

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Topics: Call Center Software

Predictive Dialer Reviews and Rating sites: what can they tell you?

Posted by Ahmed Macklai on Aug 30, 2018 7:30:00 AM

In the 21st century, the internet has become the No. 1 place to find out what people are saying about a product or company. Besides Google reviews, there are entire websites dedicated to customers leaving reviews for products they have used. If you’re looking for a service and are unsure of whether it’s worth your money, looking at reviews is the way to go. Predictive dialer reviews are no different — they are the key to seeing what the truth is about call center software companies.

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Topics: Call Center Software

Chase Data vs. Open Source Dialers

Posted by Ahmed Macklai on Aug 23, 2018 7:30:00 AM

When looking to upgrade a call center operation, it is easy to think that open source software is the way to go. After all, open source is typically presented as a low-cost alternative to proprietary professionally coded and vetted software. Companies that choose open source software are promised functionality at no cost.

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Topics: Call Center Software

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