What kind of boss are you?
When running a call center, you may feel as if you must be many things to many people. From a teacher and instructor to a leader and a role model, there are so many parts that a manager of a call center must play.
There is definitely a right way to do things when you’re running a call center, though. Consider this: employees in almost any industry and position respond better when they feel instructed and guided, rather than simply talked to by their management staff. If you’re looking to improve the way you manage your contact center, consider taking on the role of coach with your employees and consider your center in great hands.