Attrition among call-center workers is a given in the industry. Inbound, outbound, or blended and across a variety of industries, high worker turnover is something of an accepted hazard. The reasons for this are varied, but have you considered how much this turnover is costing your operation? The Society for Human Resource Management pegged the average cost per hire at $4, 129, this is without factoring in interview costs, training costs, and the amount of time that the call station sits open and unattended. If you have a 10 person per year turnover, you are looking at a baseline cost of $41,290.